Shipping policy

Last updated: August 25, 2026

At Kittci, our goal is to provide a straightforward and reliable shipping experience for customers across the United States. This Shipping Policy explains how we process and ship orders placed through our online store.

Order Confirmation

As soon as you place an order, you will receive an order confirmation email. This email confirms that we have received your order and provides your order details.

After receiving your order, we begin processing it for fulfillment. Orders are subject to product availability and successful payment authorization.

Once your order has been shipped, we will send you a shipping confirmation email containing the available tracking information.

If you do not receive an order confirmation email, please check your spam or junk folder first. If you still cannot locate the email, contact us using the information provided below.

Shipping Charges

We offer free standard shipping within the United States for all products.

There is no minimum purchase requirement for free standard shipping.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Processing time is the time required to verify the order, confirm product availability, prepare the order, and arrange shipment.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive tracking information by email when tracking is available.

Shipping Time

Our standard estimated delivery time is:

Processing Time: 1–3 business days
Estimated Transit Time: 5–12 business days
Estimated Total Delivery Time: Approximately 6–15 business days

These are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

Shipping to the United States

We currently offer standard shipping to customers within the United States.

Shipping availability may vary for certain locations or circumstances. If a shipping limitation applies to your order, we will contact you using the information provided at checkout.

Tracking Your Order

Once your order has shipped, we will provide tracking information by email when available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the order has been shipped.

If you have not received tracking information within a reasonable period after your order has been processed, please contact us and we will assist you.

Delivery Delays

While we work to provide reliable shipping, delivery dates can sometimes be affected by circumstances outside our control.

Possible causes of delays include:

  • Carrier delays

  • Severe weather

  • Transportation disruptions

  • Holidays and peak shipping periods

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact us so that we can help you check the latest available shipping information.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, we may not be able to change the delivery address.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us as soon as possible.

We may request information such as your order number, tracking number, delivery details, and photographs of damaged packaging or products when applicable.

We will work with the appropriate shipping carrier or fulfillment provider to investigate the issue and determine the appropriate next steps.

Order Acceptance and Pricing

There may be circumstances in which an order cannot be processed, including product availability issues, payment problems, suspected fraudulent activity, or pricing or product information errors.

Kittci reserves the right to refuse or cancel an order when reasonably necessary.

If an order is canceled after payment has been received, we will arrange for the applicable refund to be processed.

If a significant pricing or product information error affects an order, we may contact you for clarification or cancel the affected order and notify you.

What Happens After I Place an Order?

After you place an order, you will receive an order confirmation email containing your order information and order number.

We will then begin processing your order.

After the order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please check your spam or junk folder if you do not see our emails in your main inbox.

Shipping Carriers

Depending on the shipping method, destination, and fulfillment arrangements, orders may be delivered through available shipping carriers.

The carrier used for an individual order may vary.

Tracking information provided after shipment will identify the applicable carrier when tracking is available.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Kittci

Phone: +1 (952) 486-9200

Email: help@kittci.com

Address:
14117 Aberdeen Way
Rosemount, Minnesota 55068
United States

We are happy to assist you with questions regarding your order and shipping status.