Refund policy

Last updated: August 25, 2026

At Kittci, we want you to have a straightforward and transparent return and refund experience. This policy explains when you may request a return and how approved refunds are processed.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In its original packaging

  • Complete with all original parts and accessories, where applicable

  • Not damaged as a result of misuse, improper handling, or installation

  • Accompanied by proof of purchase or your order information

Certain products may have additional return requirements. Please contact us before sending any item back.

How to Start a Return

To request a return, please contact us at:

Email: help@kittci.com
Phone: +1 (952) 486-9200

Please provide your order number and a brief explanation of the reason for the return.

We will review your request and, if the return is approved, provide instructions for returning the item.

Please do not send a product back without receiving return instructions from us first. Returns sent without prior authorization may not be accepted or may result in delays.

Return Shipping

For eligible returns approved under this policy, Kittci provides return shipping at no additional cost to the customer.

We will provide the applicable return shipping instructions or return label when required.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and, where applicable, the shipping package or damage

We will review the information and provide instructions for the appropriate resolution.

Items That Cannot Be Returned

Returns may not be accepted for items that:

  • Have been used or installed

  • Are damaged because of misuse, improper installation, or improper handling

  • Are missing original packaging or required components

  • Are returned after the 30-day return period

  • Were altered or damaged after delivery

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product or model, please contact us.

Depending on product availability and the circumstances of the return, we may recommend returning the original item and placing a new order for the desired product.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this Return and Refund Policy.

We will notify you once the inspection is complete and let you know whether your refund has been approved.

If approved, the refund will be processed to your original payment method where possible.

Approved refunds are generally processed within 5–7 business days after the return has been approved.

After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters the fulfillment or shipping process. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return process described above.

Contact Us

If you have questions about returns, refunds, exchanges, or damaged or incorrect orders, please contact us:

Kittci

Email: help@kittci.com

Phone: +1 (952) 486-9200

Address:
14117 Aberdeen Way
Rosemount, Minnesota 55068
United States

We are happy to assist you with your return or refund request.