FAQ
Frequently Asked Questions – Kittci
Below you’ll find answers to common questions about ordering, shipping, payments, and returns at Kittci.
🛒 Ordering
Q: How do I place an order?
A: Simply choose your desired baby shoes, select the correct size, add the item to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Q: Can I cancel or change my order?
A: Orders can only be changed or canceled within a short time after placement. Please contact us as soon as possible at help@kittci.com. Once an order has shipped, it cannot be changed or canceled.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer FREE shipping on all orders within the United States.
Q: How long does delivery take?
A: Delivery typically takes 5–7 business days after your order is shipped.
Q: Do you ship internationally?
A: At this time, Kittci ships only within the United States.
Q: Will I receive a tracking number?
A: Yes. Once your order ships, a tracking number will be emailed to you.
💳 Billing & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure, industry-standard payment gateways.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the items are unused and in original packaging.
Q: How long do refunds take?
A: Approved refunds are processed within 5–7 business days to the original payment method.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.
👶 Product Information
Q: Are your baby shoes safe for infants?
A: Yes. Our baby shoes are designed to be soft, lightweight, and comfortable for everyday use.
Q: How do I choose the right size?
A: Size information is provided on each product page. If you are unsure, feel free to contact us for assistance.
📧 Customer Support
Q: How can I contact customer support?
A: You can reach us anytime at:
📧 Email: help@kittci.com
📍 Address:
1961 Chain Bridge Rd
Tysons, VA 22102
United States
We respond within 24–48 business hours.