FAQ

Frequently Asked Questions

Got a question? We're here to help.

Order & Shipping

How long will it take to receive my order?

Orders are generally processed within 1–3 business days. Standard transit time is estimated at 5–12 business days.

The estimated total delivery time is approximately 6–15 business days.

Delivery times are estimates and may vary depending on the shipping carrier, destination, holidays, weather, and other circumstances outside our control.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.

You can use the tracking number provided in the email to check your shipment status with the applicable carrier.

Do you ship internationally?

Currently, Kittci ships within the United States.

We do not currently advertise international shipping on our store.

I never received my order. What should I do?

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will review the available tracking information and assist you with checking the status of your shipment.

Email: help@kittci.com

How much does shipping cost?

We offer free standard shipping within the United States for all products.

There is no minimum purchase requirement for free standard shipping.

Returns & Exchanges

What is your return policy?

Kittci offers a 30-day return policy.

To be eligible for a return, the item must generally be unused, in its original condition and packaging, and accompanied by the applicable order information or proof of purchase.

Please contact us before sending an item back.

Can I exchange an item?

If you would like a different product or filter model, please contact us.

Depending on product availability and the circumstances of the return, we may recommend returning the original item and placing a new order for the desired product.

What is your return window?

You have 30 days after receiving your order to request a return.

Returns requested after the 30-day period may not be accepted.

What is your return process?

To start a return, contact us at help@kittci.com with your order number and the reason for the return.

If your return is approved, we will provide the necessary return instructions.

Please do not send a product back without receiving return instructions from us first.

What is your return process for defective or damaged products?

Please inspect your order when it arrives.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs when applicable so we can review the situation and determine the appropriate resolution.

Do you charge a restocking fee?

No restocking fee is charged for eligible returns approved under our Return and Refund Policy.

For complete details, please review our Return and Refund Policy.

Payment & Security

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location, device, order, and payment provider.

Depending on availability, payment options may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment methods displayed during checkout

Are payments secure?

We use Shopify and third-party payment providers to process payments through our checkout.

Kittci does not require customers to send payment card information by email or other unsecured communication methods.

Payment information is handled according to the applicable security and privacy practices of Shopify and the payment provider.

For more information about how personal information is handled, please review our Privacy Policy.

Product Questions

How do I know which refrigerator filter I need?

Before purchasing, carefully check your refrigerator's existing filter, model number, and the compatibility information provided on the product page.

If you are unsure whether a particular filter is compatible with your refrigerator, contact us before placing your order.

What refrigerator filter models do you offer?

Our selection includes replacement filters associated with model numbers such as XWFE, LT1000P, EDR1RXD1, EDR3RXD1, W10295370A, and other filter models.

Product availability and compatibility information may vary by product.

Do I need to check compatibility before ordering?

Yes. We recommend checking the filter model number and product compatibility information before completing your purchase.

If you need help identifying a filter, contact us with your refrigerator or existing filter model information.

Contact Kittci

Still have a question?

Email: help@kittci.com
Phone: +1 (952) 486-9200

Address:
14117 Aberdeen Way
Rosemount, Minnesota 55068
United States